Service Suite 9: Coming Summer 2010

First in the Field

Service Suite is the FIRST end-to-end enterprise workforce management (EWFM) platform delivering integrated forecasting, scheduling, dispatch, mobile and reporting.

Service Suite is the FIRST enterprise workforce management system to surpass 100,000 field technicians deployed to execute work orders.

Now Service Suite is FIRST to support top-to-bottom work order coverage regardless of work type.

What's New In Service Suite 9.0

Every aspect of Service Suite has been enhanced to truly support all work types and work groups. For utilities, this includes construction, maintenance, inspection, outage & leak and meter and customer service work. For telecommunications companies this includes network builds, maintenance, work requests, service orders and trouble calls.

Also, the newest release includes Forecasting capabilities, extending Service Suite’s end-to-end support of the entire breadth of Enterprise Workforce Management:

Forecasting - Enables accurate and transparent predictions of future field work demand, including the ability to evaluate and apply factors that influence workload demand
Scheduling - Continuously and automatically optimizes the schedule to ensure the most efficient assignments.
Dispatch - Gives dispatchers the tools and information to monitor work progress in the field in real time and make informed decisions in response to changing conditions or high-priority situations.
Mobile - Allows technicians to access customer and asset information, view maps, report work status, collect and validate results and query enterprise applications for additional information—all wirelessly and in real time.
Reporting - Provides critical visibility into operational status, allowing the utility to manage the real drivers of workforce performance to maximize efficiency.

To Learn More About Service Suite 9.0:

Additional Information:
Service Suite 9 Press Release
Service Suite 9 Overview - Utilities (PDF)
Service Suite 9 Overview - Telecommunications (PDF)

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Join Us for a Webcast on Enterprise Workforce Management:
Take the Next Step with Mobility in the Field (Ventyx with Panasonic and Sybase)
March 30, 2:00pm EDT

Expanding Enterprise Workforce Management End-to-End and Top-to-Bottom in Utility Distribution
April 20, 1:00pm EDT

The Role of Work, Asset and Enterprise Workforce Management in Supporting Utility Intelligent Networks
May 27th 1:00 pm EDT